I love good customer service. When you find a store that consistently provides it for you it’s a thing of beauty. It’s obvious their employees have been through customer service training because they consistently focus on it day in and day out. I find it really makes shopping at their establishment enjoyable.
On the other hand bad customer service turns me off. What’s frustrating is when it happens at stores I frequent because of a) their location, b) their superior products or c) their prices. I intentionally go to these stores for one of those reasons and to shop elsewhere would be inconvenient. So I’m forced to endure the annoying service at times because those other reasons win out.
I took over the majority of the shopping last fall when I quit my job to be a stay at home dad. In the past year I’ve noticed some of the worst people at customer service are the ones I have the most contact with: the checkout clerks. The ones who have me riled up right now are those I find at the grocery store.
“Yes, I Know My Cart Is Full”
It’s a constant chore to manage the food budget, especially for large families. We have four kids so with six mouths to feed each week I’m buying a lot of food. It doesn’t matter how much I plan or try to cut back, my grocery cart is always full – or overflowing – by the time I roll into the checkout line.
And oh, you should see the looks I get.
But the worst part is the comments.